Triggering question
Kate apologized to the upset lady, who had already placed the pup on the front desk’s counter at that point. “I’m sorry, but the owner of the shelter is not here right now. I would be glad to help you in any way that I could,” Kate said politely. “What seems to be wrong, madam?” When the already frustrated middle-aged woman heard Kate say those words, her anger levels increased tenfold…
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