She doesn’t deserve this
Kate recognized the dog and knew it had been sent back a couple of times. She was not the staff member who paired this woman up with the animal, though, so she did not have all the details. Her question was, therefore, valid and needed no such response from a customer, no matter how disappointed she was. Kate sighed, grabbed a return form, and filled in the dog’s information: Name: Sadie, age: around four months.”
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